Terms & General Information


Orders and artwork can be sent to Goldstar (ASI 73295, PPAI 114031, UPIC GLDSTAR, SAGE 57190, Distributor Central, PPPC 990121) via email to Orders@SimplyGoldstar.com. Email subject line must include Customer Name and PO#. Artwork can be submitted separately with distributor’s PO number referenced. Goldstar is not responsible for typographical or handwritten errors on order.

Virtual Proofs

Virtual proof available at no charge by requesting on your PO (please allow up to 48 hours). Virtuals are limited to (1) design change or at the discretion of the customer service representative. Each proof thereafter is susceptible to a  USD $15.00(c)/ CAD $20.25(c) per change.

Samples & Self-Promos

  • FREE random imprinted samples of writing instruments are available by request in reasonable quantities. All other random imprinted product samples are FREE of charge up to a total combined value of USD $16.67(c) / CAD $22.50(c), calculated by the end quantity price. Valid shipper number or payment for delivery required.
  • Requests larger than USD $16.67(c) / CAD $22.50(c) will be invoiced at end quantity pricing with valid PO and shipping account number. Standard payment and tax terms apply. Goldstar cannot guarantee availability of colors or decoration methods. Blank, undecorated samples may be provided upon request.
  • Please allow 48 hours for processing of all random sample requests. Tracking information will be available at that time.
  • Self-Promotional samples available for authorized distributors only at EQP less 10% in published product MOQ’s. Special offers on self-promotions may be available, click HERE for details.
  • Custom spec samples are available by request and approved at Sales Manager’s discretion.

Pre-production Samples

Pre-production proofs are required for all orders exceeding USD $5,000.00(c) / CAD $6,500(c) at Goldstar’s expense. Customer requested pre-production proofs are charged at USD $41.67(c) / CAD $56.25(c) plus freight. Please contact Goldstar Customer Service for more information on pre-production samples.

Design Charges

Custom artwork created or modified outside of production set-up by our Art Department will be billed at USD $80.00(c) / CAD $108.00(c) per hour. The customer will be contacted prior to order processing when additional charges apply.

Drop Shipments

Orders include up to (10) drop shipment locations. Minimum catalog quantity per product, per location is required. Drop shipments over (10) locations will incur a charge of USD $10.00(c) / CAD $13.50(c) per location. For orders over catalog quantities, please call customer service for details.

Order Changes/ Cancellations

Our goal is to have orders to production within 24 hours of approval. Change requests or cancellations after production begins will be charged for any production costs incurred plus a cancellation fee of USD $80.00(c) / CAD $108.00(c) when appropriate.

Turnaround Time

Production turnaround time begins AFTER graphics, credit, order entry, and proof approval (if requested). Turnaround time may vary with orders greater than catalog quantities, and will be quoted at the time of receipt of approvals. Production days are considered Monday through Friday excluding weekends and holidays.


All products ship bulk to minimize shipping costs unless otherwise specified. Multiple carton shipments of same product may vary slightly from published quantities. However, total shipment will match packing list count. Custom inner cartons with exact count may be subject to charges. Please contact Customer Service for details.

Returns & Adjustment Policy

Distributors must contact Customer Service within 60 days of product receipt before any action for authorization. All returns requiring pickup will need a Return Authorization number issued by Customer Service to be valid. Defective items will be immediately replaced upon receipt of sample of item so proper corrective action and adjustments can be made. All adjustments must be made 60 days from ship date.

Shipping Terms

*For Free Shipping terms regarding the Bags & Drinkware program, please CLICK HERE.

FREE 3-day (or less) shipping applies to orders of bulk writing instruments in catalog quantities to addresses in the 48 contiguous United States only. Orders exceeding catalog quantities or that are within 3 days transit from our production facility will typically ship UPS ground. (Free shipping excludes AK, HI, and U.S. Territories.) (Canada) FREE Shipping to Canada is available with special Purolator Consolidated program for bulk writing instruments, drinkware and bags only. Additional transit time may be required. Duty and brokerage are included with standard shipping methods.


Goldstar reserves the right to change shipping carriers at our discretion. All orders requiring a specific carrier, special packaging or expedited terms such as Overnight or 2-day will be billed at customer’s expense. Liability for goods passes to the customer upon delivery to carrier. Orders ship from our FOB points in Shelbyville, TN, San Diego, CA, or Canada as indicated on our website.


Free ground shipping does not include writing instruments in a gift set or combined with other products, orders for less than catalog quantity, or orders requiring multiple drop shipments or special packaging. Goldstar defines a writing instrument as a pen, pencil, crayon, marker, highlighter or other item intended for writing. Upgraded shipping is for transit times only, please allow for additional time for production.


Orders for all non-writing instruments will be shipped best way and billed at the customer’s expense unless otherwise noted. Customer accounts are subject to duty and brokerage fees. Please contact us for more details regarding shipment times and delivery options.

Over/Under Policy

Due to final quality control, orders may be shipped plus or minus 5% of quantity ordered. Our factory is unable to ship "overruns" to distributor. However, reasonable additional quantities may be ordered as "product proofs" and charged accordingly.

Resale Policy

The Goldstar product line is only sold through approved resale promotional channels. For distribution inquiries, please contact ASI, PPAI, SAGE, Distributor Central or PPPC headquarters for assistance.

Price and Payment

The price payable for your order is as set out at the time your order is submitted. The price payable for the goods includes taxes under unless payee has an authorized resale license submitted prior to invoicing. Delivery and handling charges may be added, which you will be informed of. We will inform you of the total price payable for the goods ordered before payment is required. Prices are subject to change without notice.


Depending on the monetary value of an order, we may require a deposit and/or to issue a line of credit. Our accounting department will contact you accordingly. In the event a deposit is required, please note that your orders will not be put into production until we have received the required deposit. For orders paid through the site, payment can be made by most credit cards by completing the relevant details on the checkout page.

When placing an order where you elect to pay the full purchase price at the time of ordering, we must receive payment for the entire order and any applicable charges before the order is produced, unless we have agreed otherwise in advance in writing. Alternatively, when completing a purchase where you elect to pay the full purchase price later, we must receive payment for the entire order and any applicable charges within 30 days following the date of invoicing, unless we have agreed otherwise in advance in writing.


By using a credit card to pay for your order or purchase, you confirm that the card being used is yours or that you are authorized to use it. All credit card holders are subject to validation checks and authorization by the card issuer. If the issuer of the card refuses to authorize payment we will not accept your order or purchase, we will not be obliged to inform you of the reason for the refusal, and we will not be liable for the item not being delivered or provided to you. We are not responsible for the card issuer or bank charging the holder of the card as a result of our processing of your credit/debit card payment in accordance with your order or purchase.We recommend that you do not communicate your payment card details to anyone, including us, by email. We cannot be responsible for any losses you may incur in transmitting information to us by internet link or by email. Any such loss shall be entirely your responsibility. We shall be entitled at all times to set off any debt or claim which we may have against you against any sums due from us to you. As a trade customer, you may not withhold payment of any invoice or other amount due to us by reason of any right of set off or counterclaim, which you may have, or allege to have.


The format of our invoice and statements to you will solely be dictated by us and we will not enter into any variation of our format unless any proposed variations are requested in writing at least six months in advance and expressly agreed by us.


If you accept or agree to these terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to these Terms. As a trade customer, you are responsible for all orders placed by your employees and for any purchases made on cards issued to you and we are not bound by any individual order limit you may impose on your employees.


We may suspend further supply or delivery, stop any goods in transit or terminate our contract by notice in writing to you if you are in breach of an obligation hereunder, or you become unable to pay your debts when they fall due, or proceedings are or are reasonably likely to be commenced by or against you alleging bankruptcy or insolvency. Upon termination, any payments you owe to us (even if they are not yet due for payment) will be immediately due and payable and we shall be under no further obligation to supply goods to you.